Frequently Asked Questions

Everything you need to know about bringing comfort home.

What materials are Hug Rugs made from?

Our rugs are crafted from premium, sustainably sourced materials including organic cotton, recycled polyester, and high-density memory foam to ensure maximum softness and durability.

How do I clean and maintain my rug?

Most of our rugs are machine washable on a cold, gentle cycle. For larger sizes, we recommend professional cleaning or spot cleaning with a mild detergent and lukewarm water.

How long does shipping take?

Standard shipping typically takes 5-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day 'Love it or Return it' guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund.

Are Hug Rugs safe for pets and children?

Yes, all our products are OEKO-TEX certified and feature non-toxic dyes and non-slip backings, making them perfectly safe for your little ones and furry friends.

Do you offer international shipping?

Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times vary by location and are calculated at checkout.